Operational Core
Identity, companies, customers, sites, equipment, catalog, quotes, schedule, work orders, reports, files and finance.
One operating system for the whole company
From conversation to execution.
Opryvia brings support, CRM, quotes, scheduling, work orders, field operations, finance, technical knowledge and automation together for service businesses that need to operate better and grow without losing control.
✓ Multi-company
◆ Security by architecture
◎ Field operations
✦ Segment intelligence
Company workspace • Opryvia
Today’s operation
Consolidated view
Work orders active18
Quotes27
Schedule completed84%
ReceiptsR$ 18,4k
Operational performancelast 7 days
Upcoming visitstoday
Preventive • Downtown09:30
Installation • North11:00
Corrective • South14:20
PMOC • Industrial16:00
Operational command
“Show overdue customers and prepare a collection message for review.”
● Waiting for human confirmation
A foundation to operate today and evolve tomorrow.
CRM + customers + assets
Field + maps + evidence
Agents + voice + automation
Audit + permissions + risk
Opryvia Platform
Fewer disconnected systems. More connected operations.
Opryvia is designed as a single core that turns information into action, with modules that share context, permissions and history instead of relying on scattered spreadsheets and disconnected processes.
Intelligence
Approved knowledge, Segment Packs, automation, natural-language commands and specialized agents with clear limits.
Field
External operations with maps, location, check-in, check-out, evidence, technical history and a mobile-first experience.
Match
Future foundation for opportunities, region, radius, availability, proposals, dispatch and connecting demand to execution.
Commerce
Checkout, payments, commissions, split payments, refunds and disputes as a dedicated layer separate from platform billing.
Trust & Safety
Audit, session, device, reputation, risk, fraud and accountability trails treated as part of the product.
Opryvia Workforce
Ask. Review. Execute.
Inside Opryvia, specialized agents can interpret intent, query authorized data and prepare real Core actions. Intelligence helps operate; it does not become authority over the system.
You: I have a visit tomorrow at 8 a.m. Check the customer and prepare the team.
Opryvia: I found the visit, address, linked equipment and authorized history. I prepared the technical summary and checklist. I can send it to the team after your confirmation.
You: Before that, check whether there is any outstanding balance.
Opryvia: There is an outstanding item on record. I separated the financial information from the technical context and prepared the message for review.
TenantContext validatedRBAC appliedOwnership verifiedAuditable action
From contact to completion
One continuous operational flow.
Each step feeds the next while preserving context and reducing rework.
1
Intake
Website, WhatsApp, commercial channel or internal creation.
2
Qualification
Customer, need, location, asset, priority and commercial rules.
3
Proposal
Catalog, quote, conditions, approval and history.
4
Execution
Schedule, work order, team, field work, evidence and follow-up.
5
Closeout
Reports, billing, receipts, audit and customer relationship.
Segment Packs
The same core. Different knowledge for each operation.
Specialization enters as a layer of knowledge, rules and segment capabilities without splitting the product into separate systems.
HVAC
Services, equipment, materials, commercial rules, technical history and field operations.
Refrigeration
Technical service, diagnosis, components, maintenance and source-controlled knowledge.
PMOC
Routines, evidence, documentation, recurrence, equipment and operation-specific controls.
Other services
Electrical, hydraulics, pumps and future verticals can use the same architecture with their own rules.
Modular commercial architecture
A platform that grows with the operation.
Opryvia is designed to combine an operational base, seats, Segment Packs and optional capabilities. Commercial configuration will be managed from a canonical catalog; prices and limits do not live hardcoded in the landing page.
Operational base
Core company management, customers, sites, equipment, quotes, work orders, agenda, documents and the capabilities enabled for the tenant.
Seats and roles
The commercial model can scale by number of users while RBAC continues to decide what each person is authorized to do.
Segment Packs
HVAC, refrigeration, PMOC, electrical, hydraulics, pumps and future verticals can add knowledge, templates, catalogs and rules without splitting the product.
Optional capabilities
Examples include advanced AI, integrations, customer portal, fiscal/payment adapters, additional storage and other modules when they are actually available and contracted.
In evolution • optional participation
Manage your business. Optionally join a network of service opportunities.
The SaaS license is independent from the Opryvia Service Network. Eligible companies and professionals may opt in to receive opportunities according to region, segment, availability, quality and platform rules.
1
Customer requests
Website, Opry or another authorized channel structures the need, location, segment and service window.
2
Opry qualifies
The Core validates context and prepares the request. AI does not dispatch outside commercial and safety rules.
3
Eligible network
Providers that match region, segment, availability and eligibility criteria can receive the opportunity.
4
Execution in the APP
Work order, route, check-in/out, checklist, evidence, documents and communication stay in one governed flow.
5
Governed closeout
When enabled: payment and payout, rating, reputation, support, disputes and audit.
For service providers
Run the company in the APP and, when eligible and opted in, receive new opportunities without mixing private tenant work with marketplace operations.
For customers
Request, track, receive evidence and evaluate the service, with integrated payments when that capability is actually available.
A network with rules
Network access is not automatically granted by a SaaS license. Registration, applicable documents, conduct, quality and history may affect eligibility. Complaints require evidence and review before proportional sanctions.
Structural security
Intelligence with limits. Operations with accountability.
In Opryvia, access is not decided only by being signed in. Session, active company, membership, role, entitlement and resource ownership are part of the authorization decision. Critical actions remain subject to confirmation and audit.
Opryvia is more than a dashboard. It is the company’s operational layer.
A platform built to unite human operations, data, intelligence and execution without giving up control, security or traceability.